Privacy Policy

Last updated: September 4, 2026

1. Information We Collect

When you use our website or request a quote, we may collect the following information:

• Contact Information: Name, email address, phone number
• Event Details: Event date, number of passengers, pickup/dropoff locations, duration, event type
• Usage Data: IP address, browser type, pages visited, time on site (collected via Google Analytics)
• Communication Data: Messages sent through our contact forms, live chat, or email

2. How We Use Your Information

We use collected information to:

• Respond to quote requests and provide pricing information
• Coordinate bookings and transportation logistics
• Send booking confirmations, reminders, quote follow-up communications, and service-related texts/calls/emails
• Improve our website and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to unrelated third parties for their independent marketing use. We share your information only with the service providers we need to quote, schedule, confirm, support, or fulfill your trip, including the driver assigned to your reservation and, where an affiliate operator is used to accommodate a transportation need, that operator. Anyone servicing your booking may contact you directly about the trip itself. We may also release information when required by law or to protect our rights, property, or safety.

4. Cookies and Tracking

We use Google Analytics (GA4) and similar website technologies to understand how visitors interact with our site. These tools may use cookies or similar tracking technologies to collect usage data such as pages visited, time on site, browser type, device information, approximate location, and traffic sources. This data helps us improve the website, track marketing performance, and better understand visitor behavior. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS technology. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Opt out of promotional texts by replying STOP and request help by replying HELP where applicable

7. Communications Consent

When you submit a quote request or otherwise provide your phone number or email address, you may consent to receive calls, texts, and emails from us about your inquiry, quote, booking, or requested transportation services. Promotional or marketing communications are optional and are not required to obtain a quote or make a purchase. Message frequency varies. Message and data rates may apply based on your carrier plan.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

9. Fulfilling Your Trip

As stated in our rental terms, an affiliate network of companies may be used to accommodate transportation needs. When that happens, the operator servicing your reservation receives only the trip details needed to complete it, and may contact you about the trip. Our rental terms, cancellation policy, and fees continue to apply to your reservation.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy, contact us at: